Terms and Conditions

1. INTERPRETATION

1.1. Throughout this document the following terms will be referred to: 1.1.1. Conditions: meaning the terms & conditions set out within this document. 1.1.2. Contract: the legally binding agreement between yourself & Easy Installations for the sale & purchase of products which incorporates these conditions. 1.1.3. Special Order Items: Items not stocked by Easy Installations and specially ordered on your request from a 3rd party supplier, these items are highlighted on the order acknowledgement. 1.1.4. Delivery location: the location where the products are to be supplied & sent to, set out within the order. This location must be within England, Wales, Scotland & Northern Ireland only. 1.1.5. Distribution Warehouse: refers to our Head Office Address: Easy Installations, Headcorn Rd, Staplehurst, Tonbridge TN12 0DT 1.1.6. Made to Order; Items specifically built, amended, or personalised for you. 1.1.7. We, Us & Our: refers to Easy Installations, a trading name of UK Ltd – a company registered in England & Wales under the company number 13579389; VAT number GB 442 3531 21. Our registered office address: Easy Installations, Headcorn Rd, Staplehurst, Tonbridge TN12 0DT. Contact email address [email protected] 1.1.8. You, Your: refers to the customer purchasing the goods.

2. PRICING & PAYMENT

2.1.All prices include VAT unless otherwise stated. 2.2. We reserve the right to amend or update our pricing at any time. Orders placed or paid for will not be affected by price increases. 2.3. Orders placed within any of our showrooms require a minimum deposit 2.4. Orders placed in store must be paid in full within 3 months of the deposit payment or 5 days prior to the agreed delivery date, whichever comes first. Website orders must be paid in full at the time the order is placed. 2.5. Special Order Items, goods sold at exhibitions, goods sold as ex-display or clearance are to be paid for in full at the point of ordering.

3. DELIVERY

3.1. Delivery dates and lead times are given in good faith and may be subject to change. 3.2. Any access issues regarding your property must be reported to us when delivery is arranged in store or after placing an order on the website. 3.3. Easy Installations standard delivery service is a kerbside service only, delivery drivers are instructed under no circumstances to take goods into your property. We do not accept any liability for damages caused to your property inside or outside. If under any circumstances, you allow the delivery driver to enter your premises you do so at your own risk. 3.4. All standard deliveries are kerbside drop. An able-bodied person must be present to sign for delivery and move goods to a safe place. 3.5. On some occasion’s delivery charges may be higher than initially advertised. This can be due to the weight of the goods, location, distance from the dispatching warehouse or when customers wish to split deliveries. In such cases customers will be required to pay any additional charges prior to goods being dispatched. 3.6. Upon delivery, should any packaging show signs of damage this should be recorded on the delivery note before signing for the goods. We will then file a claim with the delivery service and replacement items will be issued once the delivery company has accepted liability for the damage. Alternatively, goods can be refused upon delivery but only when showing signs of damage. 3.7. It is the customers responsibility to check for any items missing from a delivery. Any incomplete deliveries must be reported to Easy Installations within 48 hours of delivery. 3.8. A repeat delivery charge will apply if no one is present to accept delivery or if access issues which have not been reported prior to delivery prevent access. Delivery charges paid against the failed delivery will not be refunded or credited if an order is cancelled whilst out for delivery or if the order fails to be delivered. 3.9. Customers collecting goods from any of our stores must check no items are missing from the order and report any damage to the product before leaving the premises.

4. CANCELLATION RIGHTS

4.1. Orders placed online or via telephone have 14 days starting from the day after delivery to inform us that you wish to cancel your order and return the goods. You must inform us in writing to [email protected] or by phone 01580 493506. 4.3. Goods must be returned to our distribution warehouse. Alternatively, you can return goods to your nearest store (Charges apply for items over 10kg, See sections 5) 4.4. Goods must be returned to us no more than 14 days after we confirm your return is accepted. 4.5. Orders cancelled within 48 hours of their delivery date may be subject to cancellation charges. 4.6. Your right to cancel excludes Made to Order items. See section 7.2. 4.7. We reserve the right to cancel your order for any reason. You will be notified of any cancellations as soon as reasonably practicable. 4.8. Reimbursements will be made no later than 14 days after the day we receive goods back from yourself and the goods have been inspected. All refunds will be made to the same account which payment was taken from.

5. RETURNS POLICY

5.1. You have 30 days to return any Easy Installations own brand products as unwanted. (Exclusions apply. See section 7). 5.2. Items must be in original packaging and in a resalable condition. 5.3. Goods must be returned to our Distribution Warehouse. Alternatively, you can return goods up to 100kg combined weight (excluding big & bulky items) to your nearest showroom (charges may apply, see section 5.9) 5.4. We’re unable to accept the return of opened shower enclosures, shower doors, bath panels unless they have been confirmed as a faulty. This is due to health and safety and repackaging restraints which render the items non-transportable and not in a resalable condition. 5.5. Items will be credited or refunded in full minus outgoing delivery charges or return charges. 5.6. You have 14 days from the day the return is accepted to return the goods to us. 5.7. Items must be in resalable condition, original undamaged packaging, unused with no signs of installation. 5.8. You will be responsible for arranging the return and all costs associated with the return. If items are damaged during transit back to us it is your responsibility to claim for damages from the delivery company used. 5.9. Items returned to showrooms, over 10kg are subject to a minimum of £20 return fee.

6. DAMAGED, MISSING OR FAULTY GOODS

6.1. 48 Hours ‘Inspection Period’ for obvious damage to products and product packaging 6.1.1. Please report any items not delivered with your order or incorrectly supplied items within the Inspection Period. 6.1.2. All obvious damage and damaged packaging must be reported within the Inspection Period. It’s recommended to photograph any damaged items or damaged packaging on delivery as evidence. This will speed up any claims for replacements. 6.2. When reporting damaged or faulty items we may ask for photographic evidence or to inspect the item before we accept a request to repair, replace or refund. 6.3. Once we have confirmed the item is faulty or damaged, we will contact you to arrange either for us to collect the goods, for you to return the goods to us or for you to dispose of the goods. Do not dispose of goods without our written confirmation. 6.4. In the instance a customer must post an item back for inspection or testing the customer is required to retain the postage receipt which can be claimed back once the item have been deemed as faulty after inspection. 6.5. Items can be returned to the store; however, a refund will not be issued until we have inspected the item and deemed it as faulty. 6.6. All replacement goods will be shipped via standard delivery at our cost either directly to you or for collection from the store. 6.7. Installation is deemed as acceptance of the product’s condition. By commencing with installation, you are accepting that the goods are free from obvious defects or faults. 6.8. Missing parts should be reported to us within 30 days of delivery and before installation is complete. After installation it will be assumed the customer has lost the parts. 6.9. We do not cover damaged or faulty items which have been neglected by you, or which have become damaged due to poor maintenance.

7.RETURN EXCLUSIONS

7.1. Items excluded from our 30-Day returns policy include: Tiles, Special Order Items, and perishables (such as Grouts & Adhesives). 7.2. Made to Order items purchased in store or online cannot be cancelled or returned as unwanted. 7.3. Special Order Items are defined as any items which do not appear in the Easy Installations brochures or will be identified to you at the point of purchase or in your order acknowledgement. 7.3.1. These may be marked with a (s) or a (*) on your order confirmations. 7.3.2. Special Order Items can only be cancelled within 24 hours of confirming your order by placing a deposit or payment in full. 7.2.3. Special order items which are authorised for returns are subject to relevant restocking and returns fee’s. 7.4. Perishable goods are defined as anything that can lose its usefulness and value if not appropriately stored or transported, or if not utilised within a certain time, such as adhesives and grout. We may refuse the return of perishable goods if we believe at any point they have not been stored correctly or are passed their expiry date. 7.5 Tiles / this includes LVT, laminate & wall panels. 7.5.1. Spare stock which are surplus to requirement cannot be return as unwanted once purchased.

8. ORDERING TILES

8.1. Easy Installations cannot be held responsible for incorrectly ordered stock quantities best care is taken to ensure enough material is supplied for the task including wastage – excess material could apply if the works carried out achieved less wastage, then allowed for. It is your responsibility to ensure the quantity is correct before delivery. 8.2. We cannot guarantee to match batches to a previous order if customers require additional quantities at a later date. 8.3. Tile sizes may have slight variances, this is due to natural materials. All Easy Installations tiles adhere to BS standards on tile tolerances. Refunds and exchanges will only be accepted for tiles exceeding these tolerances. 8.4. It is not unusual for a small portion of tiles to be damaged to some degree upon delivery. These damaged tiles can be used for cuts. However, if an unacceptable amount has been damaged, please contact our customer care team immediately to report this and arrange replacements. 8.5. It is your responsibility to check you have the correct tile before installation. Reporting incorrect tiles delivered after installation will not be accepted.

9. INDEMNITY

9.1. Risk of damage to or loss of the goods will pass from Easy Installations to the customer upon delivery or collection of the goods. 9.2. Easy Installations does not accept liability for damage caused by the operation or installation of the goods. This includes any damage to flooring or accidental product damage. 9.3. We do not accept any liability for any damages caused to a product due to incorrect installation practices. Failure to engage the services of a suitably qualified installation tradesman may void any warranty available. 9.4. Easy Installations cannot be held responsible for insufficient or excessive water pressure, it is paramount that before starting installation a qualified plumber must ensure any showers, pumps, taps etc. purchased are suitable for your water system. 9.5. Easy Installations are happy to provide full Installation of all products you purchase from us however this is not included in the cost of the product & will be priced separately. 9.6. It is the customers responsibility to carry out their own checks & due diligence on our installations service before agreeing any works. 9.7. Colour match is as exact as the manufacturing process and materials allow and must be checked before installation. Woods are natural materials and therefore will have grain and colour difference. Tiles, ceramics, and acrylics have different light characteristics and will appear slightly different in certain lighting conditions to others. 9.8. All electrical items must be installed by a fully qualified electrician otherwise the guarantee of the product will become void. 9.9. We do not mediate in disputes between customers and installers under any circumstances. 9.10. For all items sold as second hand such as ex-display and Faulty items; You have 6 months to report any fault you were not made aware of at the time of purchase for repair or replacement. 9.11. Any CAD designs by Easy Installations are for illustration purposes only. We cannot be held responsible for the measurements and any products incorrectly fitting within the space. It is essential that you check the design and measurements yourself or have assistance prior to taking delivery of goods. 9.12. If a home measure service is completed by Easy Installations, it is important to check the measurements and design with your project manager / fitter to confirm the location of any pipework or electrics which may affect the design. We request that any alterations or measurement changes are advised prior to delivery of goods. Easy Installations cannot be held responsible for any delays caused by products not fitting due to unforeseen or unadvised circumstances.

10. GUARANTEE

10.1. Our guarantees cover Easy Installations products purchased directly from ourselves only, for normal domestic use, covering the material structure of the item against manufacturing defects for the stated guarantee period. 10.2. Guarantees do not need to be registered; they are automatically applied. In the unlikely event that you need to make a claim you must contact us in writing by email to [email protected] or by post (address in section 1) simply state your order number / full name & address or proof of purchase when contacting us. 10.3. If a fault is deemed to be within the terms of the guarantee we will advise you of how to proceed and what measures need to be undertaken. 10.4. At our own discretion we will replace in part or whole any product which is covered by our guarantee. NOTE THAT CARTRIDGES ARE ONLY GUARANTEED FOR 1 YEAR 10.5. If a direct replacement is no longer available, we reserve the right to replace the product with the nearest equivalent or of equal or higher value. 10.6. In the event goods are replaced and the original is found not to be defective we reserve the right to levy a charge for such items including any and all costs associated with their provision. 10.7. The guarantee does not cover. I. Non-domestic use II. Failure to install or utilise the product in accordance to written instruction. III. Bad plumbing practice or any relating legislation IV. Fair wear and tear, including moving parts which are likely to perish through fair usage such as rubber seals. V. Parts which do not constitute the material structure of the product. VI. Neglect, abuse or miss use of the product. VII. Electrical failure VIII. This guarantee is applicable in the UK & ROI only.

11. DATA PROTECTION & PRIVACY

11.1. We can only use your personal information/identity and any other information you provide to us to help us to comply with our duties under the law to provide the goods and handle your payment for them. With prior consent we are also able to use your information to tell you about our products & services on the condition that we stop when instructed to do so by yourself in writing. We promise to use reasonable care to keep said information secure and confidential. You promise that the information you provide to us is true and to notify us promptly of any changes.

12. GOVERNING LAW, JURISDICTION, COMPLAINTS & CODES

12.1. This contract will be governed by the law of England & Wales. 12.2. Disputes can be submitted to the jurisdiction of the courts of England & Wales or where you live in Scotland or Northern Ireland. Also, if you wish, you can use the following out-of-court or redress mechanism.